FAQs

See our FAQs below for each service:

Libby/Overdrive FAQ

hoopla FAQ

Kanopy FAQ

If you need more help with any of our Download & Streaming services, please contact your local branch or fill out the help form on our Contact and Help Page

If you need help to update your library card number in your account for Libby, hoopla, or Kanopy, please view these instructions: Download & Streaming Services: Updating Your Library Card Number


Libby/Overdrive

Issue not here? For detailed walkthroughs and help with more technical questions related to this service, the Overdrive app or website, or the Libby app, including specific device help and error codes, please visit the Overdrive Help Page or Libby Help Page


hoopla

Issue not here? For detailed walkthroughs and help with more technical questions related to the hoopla app or website, including specific device help and error codes, please visit hoopla's Help Page


Kanopy

Issue not here? For detailed walkthroughs and help with more technical questions related to Kanopy's apps or website, including specific device help and error codes, please visit the Kanopy Support Page.