CADL Website & App

These questions have to do with using the CADL website and catalog or the CADL Mobile app. We also have common questions related to our various digital downloads services and apps.

These questions are in 3 sections:

Login Problems

I Forgot My Password. What Can I Do?

If you have an email address in your library record, click the My Account button, then click the Forgot Your Password? link on the bottom of the form. Enter your last name and library card number, then click Submit. An email will be sent to the address in your record with instructions on how to reset your password.

If you don't have an email address in your library record, or you don't receive an email, call your library during open hours. Or use the chat help button on the bottom right of our website.

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I Can't Log In. Help!

Here are some common reasons that people can't log in:

  • name problems
  • card number problems
  • password problems

None of that helped? Get in touch. Contact staff or troubleshoot in person at any CADL branch during open hours, chat with us using the button on the lower right in our website, or drop us a line using our contact form.

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Catalog Account Features

How Do I Create a Wish List?

  1. Sign in to your account at
  2. Under Account Tools, click on Search the Catalog.
  3. Enter your search terms and click Go.
  4. On the results page, click the Add to Wish List button next to the title you would like to add to your list.
  5. On the next screen, click the dropdown menu to choose which list you would like to use. Choose "Create a New List" if you don't have any lists or wish to start a new one.
  6. Click the Back link to return to your search results.
  7. Repeat steps 4 and 5 as often as you wish.

Please note: We do not recommend placing items that are "on order" on wish lists. The order records are replaced by permanent records when the items actually arrive and then no longer work in the wish list feature.

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How Do I View an Existing Wish List?

  1. Click the My Account button and sign in if necessary.
  2. Under Account Tools, click on My Lists. The names of your wish lists will appear on the bottom half of the page.
  3. Click the name of the list you wish to view.
  4. You can sort the list in different ways by clicking the words in the column header.
  5. Click the title to view the full catalog record for an item.
  6. Click Place a Hold to have the item delivered to your branch library.
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What Is Reading History and How Does It Work?

By default, the library does not keep a record of what you check out. However, you can choose to turn on a feature that will keep track of what you have checked out. This information is viewable only by you when you log into your account in a web browser. Staff cannot turn it on nor view it for you. The history begins accumulating after you turn it on.

Checkouts of digital items from our various services like OverDrive, hoopla, and Kanopy are not included. It also does not include titles you may have borrowed through our MelCat service.

This is not a permanent record. When we remove items from our collection, we delete the record from our catalog. When a record is deleted for an item you have checked out previously, the entry in your reading history is also lost. If you wish to keep a more permanent record of your reading, we suggest that you maintain a list independent of this feature. You can export your reading history periodically to assist you with this.

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How Do I Search My Reading History?

While there is no search box on the Reading History display, here is a work-around that you may find helpful. It works best on a desktop browser.

To search your Reading History (this assumes you have turned on Reading History and accumulated a history)

  1. Log in to your account and under Account Tools, click Reading History.
  2. Click the ‘Export Reading History’ button at the top of the table.
  3. On the next page, select ‘Brief Display’ under Format of List and select ‘Screen’ under Send List To. Click Submit.
  4. A page will display with a list of your entire Reading History. (Note: this leaves out titles that are no longer in our catalog. It also does not include titles you may have borrowed through our MelCat service.)
  5. Press the Control key and the F key at the same time. In most web browsers, this opens a search box that will let you search the text on the current page and help you jump to each spot where your search term occurs.
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How Do I Export My Reading History?

Below are some instructions on how to obtain a basic, comma-separated values (CSV) formatted version of your reading history.

First some caveats:

  • The export does not contain the date you checked the item out.
  • The export contains just author, title, and ISBN(s)
  • If the title has multiple volumes, there is only one entry for the work as a whole, not individual volumes.
  • The format is not called CSV. It’s called “Pro-Cite”. There is a long answer as to why, but just know that it is essentially a CSV format that a spreadsheet program can ingest.


  1. Log in to your account and pull up Reading History.
  2. Click the button Export Reading History at the top.
  3. What happens next is that all the records from your Reading History list get dumped into a separate function of the catalog for exporting. It’s important to realize that this list is no longer your actual Reading History list. For example, if you mark and remove some titles from this list, they will be removed from the export, but not from your reading history.
  4. At the top, under Format of List, choose Pro-Cite, and under Send List To, choose Local Disk. Click Submit.

  5. What happens next depends on your web browser. It will either download a file automatically or present you with options for opening or saving it. Your goal is to save it in a place you can find it with a name that you can recognize. The default name it will use is export.txt.

  6. Open your spreadsheet program and open that file you just downloaded. You may need to tell the spreadsheet program that it is a delimited file that uses a comma to separate columns.

  7. The first two columns are meaningless, but starting at column 3 you will have author, title, ISBNs.

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What Does "Record Not Available" in My Wish List or Reading History Mean?

Over time, you may run across an entry in your wish list or reading history that says something like "Record b1640660 is not available". This means that the record for the item that you put on your wish list or checked out has been deleted from our catalog. There is no way to retrieve the missing information.

If you would like a more permanent record of your wish list or reading history, you may wish to export the list and store it outside of our catalog system.

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What Are Preferred Searches and How Do They Work?

Do you have an author you love and want to be aware of every new book she writes? How about an actor? Or a topic? Once you get a search strategy just right, you can save it in your account and repeat it with a single click! Or have it automatically send you email every week with new results! These are called "preferred searches". You can save up to 25 searches.

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How Do I Save a Search Strategy?

  1. Sign in to your account at
  2. Under Account Tools, click on Search the Catalog.
  3. Construct your search and execute it. The most detailed options are available on the Advanced Keyword Search page.
  4. On the results page, click the 'Save as Preferred Search' button near the search options at the top of the results page. It won't look like anything has happened, but the search has been saved to your account.
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How Do I Use a Saved Search?

  1. Click the My Account button and sign in if necessary.
  2. Under Account Tools, click on Preferred Searches. Your saved searches will appear on the bottom half of the page.
  3. To perform one of the searches, click the Search link to the right of the desired search.
  4. To delete a search, check the first box and click the 'Update List' button above the table.
  5. To have the search run automatically once a week and email new matches to you, check the second box to the left of your search and click the 'Update List' button above the table.
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CADL Mobile App Questions

How Do I Log Out?

When you link your account information in the app, it stores your card number and password for you. You do not need to log in and log out. You may manually remove your account information by using the 'remove' button on the Link My Account screen if you do not wish to store your account information in the app.

We recommend that you use a screenlock passcode on your device.

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Can I Add More Than One Account to the App?

Not at this time. But we are working on it and hope to make this feature available soon.

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Where is MeLCat?

Currently, a MelCat search is offered when there are no matches to a search. We plan to add a button for MeLCat in the future.

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Can You Add Wish Lists to the App?

There are significant technical hurdles to incorporating the existing Wish List feature from the catalog into the app, so this will not be something we will be adding anytime soon.

To use the wish lists feature, you can access your account in a web browser. The fastest way to do that from the app is to choose My Account from the Home screen, then My Items, Holds & Fines, then the View Online button.

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How is the Scan ISBN Function Supposed to Work?

If your device has an auto-focus camera, you can scan barcodes on books you find at a store or on your friends' bookshelf to see if CADL has a copy! Super handy!

Some things to know:

  • This button is in the Find Books & More section of the app.
  • This is designed to work with ISBN numbers (typically associated with books) and UPC numbers (more common with movies and music CDs).
  • Our catalog records don't have every possible code for every work, so if you don't find something with this tool, it doesn't necessarily mean we don't have it. We may have it in a different format, for example, an ebook instead of a physical book, or a DVD instead of a Blu-ray. So, if you don't find a match, try using a few keywords from the title and/or author.
  • The scanning uses your camera. It only works with auto-focussing cameras. Point it at the "UPC" barcode (it's usually squareish, not long and skinny like the CADL barcode) and make sure you can see the whole barcode. Pause and let the camera focus. When it "sees" it, it will automatically scan the barcode, close the camera and give you a result. You don't have to press a button to take a picture. If it isn't automatically scanning or you are not offered the option of using the camera, then your device doesn't have an auto-focus camera. You can type the number instead.
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