Contact & Help


Contact Us by Mail, Phone, or Fax


401 S. Capitol Ave. P.O. Box 40719 Lansing, MI 48901-7919

Voice: 517.367.6300 Fax: 517.374.1068

ADMINISTRATIVE OFFICE HOURS 9am - 5pm, Monday - Friday

See the branch pages to contact specific libraries.

See the staff directory to contact individuals.


Can I Get My Library Messages Via Text Alerts?


You can sign up to get your library reminders by text. This is an opt-in service and does not replace your current notification method – you will continue to receive your regular notices by email or phone. Regular text-messaging rates apply.

What do I need?

  • A mobile phone and wireless service that can send text messages to an email address (you don't need a smartphone).
  • The barcode number from your library card and the password for your library account.

How do I sign up?

  1. Text the message SIGNUP to
  2. Reply to the messages asking for your library card number and password.

How does the service work?

Once your registration is complete, you will automatically start getting the following three types of notices by text (in addition to your email or telephone notifications):

  • Holds ready to be picked up (either the day the item goes on the hold shelf or the day after)
  • Items that are due soon (2 days before due date)
  • Overdue items (when item is 3 days overdue, and again at 17 days overdue)

The notices are sent in batches each day and texts will usually arrive after 2:30 pm. Depending on timing, you might receive an email message before or after a text message for the same item.

Other Commands

Text the following commands to to manage your service.

ADDCARD  Register an additional library card for text messages on the same phone

DROPCARD  Cancel text notices for a card added with ADDCARD

QUIT  Delete your mobile device from the text message service

HELP Get information about all available commands

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